Frequently Asked Questions

Get to know the most frequently asked questions about our hotel and their answers.

 

Location & General Information

Where is the hotel located and how can it be reached?
Where can we park?
Is electric vehicle charging available?
Opening Hours & Services
Does the hotel have HOTELSTARS certification?
Is the hotel air-conditioned?
What time is check-in on the day of arrival?
What time must we check out on the day of departure?
Is internet access available?
Where is smoking permitted?
Can we bring our pet?

Rooms, facilities

What types of rooms are available at the hotel?
Are there rooms with balconies?
What is included in the standard room amenities?
Can we request a baby cot in the room?
Can we request a microwave oven in the room?
Is there a refrigerator in the room?
What complimentary items can be requested?
What equipment can be borrowed?

Programs, leisure, Bathhouse

Hotel programs
Programs in the surrounding area
Is there a wellness area at the hotel?
What “wellness” services are available?

Restaurant, gastronomy

Can only hotel guests dine in the restaurant?
What does half-board include?
Breakfast and dinner are included in half-board. Where can I have lunch?
I have a food allergy or special dietary requirements. Is this possible?
Restaurant opening hours
Can I pay in cash at the catering units?
Is there a bar in the hotel?

Room reservations, administration, billing

How can I book a room?
How can I apply a discount to my booking?
Is an advance payment required?
I have a voucher/coupon. What should I do?
How do I know my booking is confirmed?
What should I do if I have questions or want to modify my booking?
What should I do if I need to cancel or modify my booking?
What if I need to cancel due to illness?
Can I book a room for someone else?
What payment methods are accepted?
Hogyan tudok fizetni a szállodában?